Return & refund policy

Last updated 1 June 2026 · The short version: 15 days, no drama.

15 days

to start a return, from the day of delivery

Free pickup

we arrange the courier for damaged or wrong items

5–7 days

for the refund to reach your original payment method

What can be returned

Unopened products with the seal intact, within 15 days of delivery. Because our products are personal-care items, we cannot restock opened bottles — hygiene wins over convenience here.

Damaged in transit, leaked, or the wrong item entirely? That is on us: photo-message us within 48 hours of delivery and we replace or refund in full, opened or not, pickup included.

How to start a return

Email hello@edenesse.in with your order number (or use track your order to find it).
Tell us what went wrong — one line is enough, photos help for damage claims.
We confirm within one business day and either arrange pickup or share the return address.
Refund lands within 5–7 business days of the product reaching us.

Refund details

Refunds go to the original payment method. Cash-on-delivery orders are refunded by UPI or bank transfer — we will ask for your details securely by email.

Shipping fees are refunded when the return is our fault (damage, leak, wrong item) and not for change-of-mind returns.

Exchanges

We keep it simple: return the unopened product for a refund and place a fresh order for what you actually want. That way nothing waits on anything.

Not sure your case fits? Write to us anyway. The policy is the floor, not the ceiling — if something feels unfair, a human will look at it. hello@edenesse.in