Privacy Policy

At Edenesse, your privacy matters to us. We are committed to protecting the personal information you share with us and being transparent about how it is collected, used, and safeguarded. This Privacy Policy explains our practices when you visit our website or purchase our products.

1. Information We Collect

When you interact with Edenesse, we may collect:

• Personal details such as your name, email address, phone number, and shipping address.
• Order and transaction details, including the products you purchase.
• Payment information, processed securely through our payment partner (we do not store your card or banking details).
• Technical information such as your IP address, browser type, and device, collected automatically as you browse.

2. How We Use Your Information

We use the information we collect to:

• Process, fulfil, and deliver your orders.
• Send order confirmations, shipping updates, and important service messages.
• Respond to your enquiries and provide customer support.
• Improve our products, website, and overall shopping experience.
• Send you offers and updates, where you have chosen to receive them.

3. Payment Information

All payments are processed securely through Razorpay and other trusted payment providers available on our website. Your card, UPI, or banking details are handled directly by these providers and are never stored on our servers.

4. Sharing Your Information

We do not sell or rent your personal information. We only share it with trusted partners who help us operate our business, including:

• Courier and logistics partners, to deliver your orders.
• Payment gateways, to process transactions securely.
• Analytics and technology providers, to help us understand and improve our website.

These partners are permitted to use your information only to perform their services and in line with their own privacy policies.

5. Cookies & Tracking

Our website uses cookies and similar technologies to remember your preferences, keep items in your cart, and understand how our site is used. You can manage or disable cookies through your browser settings, though some features may not work as intended.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required to meet legal, tax, or accounting obligations.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate or incomplete details.
• Request deletion of your information, subject to any legal obligations.
• Opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

9. Marketing Communications

If you have opted in, we may send you updates, offers, and hair-care tips. You can unsubscribe at any time using the link in our emails or by contacting us.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their policies.

11. Children's Privacy

Our products and website are intended for adults. We do not knowingly collect personal information from anyone under the age of 18.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our website constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please reach out:

Edenesse
Email: edenesseghy@gmail.com