At Edenesse, your satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help with easy returns and refunds.

  1. Return Eligibility

You can request a return or replacement under the following conditions:

Wrong or damaged product received

Product is expired or defective

Missing items in the package

Note: We do not accept returns for products opened, used, or damaged after delivery unless proven defective.

  1. Return Window

Returns must be requested within 7 days of delivery.

For items like supplements, skincare, or wellness products, the packaging must be unopened and in original condition.

  1. How to Request a Return
  2. Email us at edenesse25@com with:

Order ID

Reason for return

Clear photos of the product (if damaged/incorrect)

  1. Our support team will verify the request and arrange a pickup (if applicable).
  2. You will receive return shipping instructions or a pickup date.
  1. Refund Process

Once the product is received and inspected:

Approved refunds will be processed to your original payment method within 7–10 business days.

If payment was made via Cash on Delivery (COD), we’ll request your bank details for a secure refund.

  1. Non-Returnable Items

The following items are not eligible for return:

Opened or used products

Items marked as “non-returnable” at the time of purchase

Free samples or gifts

  1. Cancellations

Orders can be canceled before they are shipped by emailing us at edenesse25@gmail.com

Once shipped, cancellation is no longer possible, but you may initiate a return after delivery.

  1. Exchange Policy

Exchanges are allowed only for wrong or defective items.

Replacement will be shipped once the returned item is received and inspected.

  1. Contact Us

For return-related questions or assistance:

Email: edenesse25@.com
Customer Care: +
Hours: Monday to Saturday, 10 AM – 6 PM IST